Terms & ConditionsÂ
ELVOLVE PTY LTD – TERMS AND CONDITIONS OF TRADE
1. Interpretation and General Terms
1.1. “ELVOLVE PTY LTD”, “Us”, “We” or “Our” means Miles, Elly trading as ELVOLVE PTY LTD ABN 14 670 234 787.
1.2. “Customer”, “Client” or “You” means the party engaging the Services of ELVOLVE PTY LTD Training & Coaching.
1.3. “Price” means the price inclusive of GST payable by the Customer to ELVOLVE PTY LTD for any Services performed or to be performed, including any amount stated on an invoice issued by Us.
1.4. “Services” means any coaching, mentoring, program, course, retreat, workshop, event, or session provided or due to be provided by Us.
1.5. “Terms and Conditions” means this document as amended from time to time.
1.6. The singular includes the plural and vice versa. Words importing one gender include all genders. Words importing persons include companies, trusts and other legal entities.
1.7. Where more than one person comprises the Customer, each person is jointly and severally liable.
1.8. Where a Customer is a trustee, the Customer agrees they are bound personally and in their capacity as trustee.
1.9. Notwithstanding any change to the Customer's structure, the Customer remains liable for all Services ordered.
1.10. Any request for Services constitutes acceptance of these Terms and Conditions.
1.11. If any provision is illegal or unenforceable, it is severed, and the remainder continues in force.
1.12. Any failure by Us to enforce a right does not constitute a waiver of that right.
2. Purchase Price Provisions
2.1. Prices include GST unless stated otherwise.
2.2. Prices are in Australian Dollars.
2.3. Prices may change without notice.
2.4. Some Services involve third-party suppliers.
2.5. Where third parties are involved, We are not responsible for their pricing.
3. Payment of Our Invoices
3.1. To secure placement in any program, event, or retreat, payment of the Price (or required deposit) is required. If Services are offered via a payment plan, the full amount remains payable even if You choose to discontinue participation.
3.2. Any direct debit set-up costs are Your responsibility.
3.3. Where the scope of Services changes, additional fees may apply.
3.4. Failure to make required payments may result in cancellation of Services and forfeiture of Your placement.
4. Refund Policy and Cancellation Policy
4.1. We comply with the Australian Consumer Law. Services must be delivered with acceptable care and skill, fit for purpose, and within a reasonable timeframe.
4.2. If You believe We have not met these obligations, You must email ellymilesenquiries@gmail.com with details. If a breach is confirmed, We may (at our discretion) resupply the Services or issue a refund.
4.3. There is no cooling-off period. Change of mind does not constitute grounds for refund.
4.4. At our absolute discretion, and only in exceptional circumstances (e.g. medically certified illness), We may consider rescheduling or applying a credit. This is not guaranteed.
5. Our Services
5.1. Our Services include NLP Coaching, Hypnosis, Breathwork, Quantum Healing, online coaching programmes / courses, day events, workshops, and domestic / international retreats.
5.2. All Services are general in nature and do not constitute psychological counselling, medical advice, financial advice, or legal advice.
5.3. You agree We may request personal information relevant to Your development.
5.4. You warrant that You are medically and psychologically fit to participate in all Services, including physical or energetically activating activities.
5.5. Personal information disclosed during Services is confidential.
5.6. We take reasonable steps to ensure confidentiality by staff and contractors.
5.7. You participate at Your own risk. We are not liable for losses, injuries, or damages.
5.8. All intellectual property remains Our property.
5.9. You agree to indemnify Us against any loss caused by Your breach of intellectual property laws.
5.10. We may outsource work where required.
5.11. No guarantees are made regarding outcomes or results.
5.12. We may cease providing Services if necessary, subject to ACL requirements.
6. Coaching Sessions
6.1. Session Scheduling
6.1.1. Booking sessions is the Client's sole responsibility. Sessions will not be automatically scheduled by the Coach.
6.1.2. Depending on where the Client is in their program, sessions are expected to be booked and attended on a weekly, fortnightly, or monthly basis, as directed by the Coach.
6.1.3. Sessions must be booked a minimum of 24 hours in advance unless the Coach expressly confirms a shorter notice period.
6.1.4. Clients may not book more than one session per week without prior written approval from the Coach.
6.2. Lateness
6.2.1. If a Client arrives more than 15 minutes late to a scheduled session without prior notice, the session is considered forfeited. No make-up session will be provided.
6.2.2. Where the Coach is late, the session will be extended by the equivalent time or rescheduled at the Coach's discretion.
6.3. Cancellation & No-Shows
6.3.1. Cancellations must be made with a minimum of 24 hours’ notice prior to the scheduled session start time.
6.3.2. Cancellations made with less than 24 hours’ notice, and no-shows, will result in the session being forfeited with no make-up provided.
6.3.3. In exceptional circumstances, the Coach may, at their absolute discretion, choose to reschedule a late cancellation or no-show. This is not a right.
6.4. Session Expiry
6.4.1. Sessions are valid for the duration of the Client's active engagement in their program.
6.4.2. If no session has been booked or attended for a period exceeding six (6) weeks, the Coach reserves the right to expire any remaining unused sessions.
6.4.3. Expiry of sessions does not entitle the Client to a refund. Expired sessions are forfeited.
6.4.4. There is no fixed program end date. However, extended inactivity may result in the program being considered complete.
6.5. Session Records & Follow-Up
6.5.1. The Coach records a transcript of each session for the purposes of providing an accurate session summary.
6.5.2. Following each session, the Client will receive a written email summary. This summary remains the intellectual property of ELVOLVE PTY LTD.
6.5.3. Session transcripts and summaries are confidential and must not be shared without written consent.
6.6. Between-Session Communication
6.6.1. The Coach offers WhatsApp support between sessions. The Coach will endeavour to respond within 24–48 hours on business days.
6.6.2. The Coach cannot guarantee same-day or immediate responses.
6.6.3. In genuine urgent matters, the Client may contact the Coach directly by phone. This is reserved for urgent matters only.
6.6.4. Between-session communication does not constitute a coaching session or replace scheduled sessions.
7. Customer Code of Conduct
7.1. You must: provide full disclosure; communicate clearly; act respectfully; comply with all applicable laws.
7.2. Failure to comply may result in immediate termination of Services without refund.
7.3. We may terminate Services for any reason with written notice, subject to ACL rights.
7.4–7.5. Selling to Our network without written permission is prohibited.
7.6. We comply with Privacy Laws.
8. Security
8.1. Online transactions use SSL encryption.
8.2. Credit card details are destroyed after use.
8.3. Payments through third-party providers are subject to their terms.
9. General
9.1. All intellectual property on our website or materials remains Our property.
9.2. You consent to Us photographing or recording the delivery of Services, including You, unless You notify Us in writing at least 7 days before the event or retreat.
9.3. These Terms may be amended at any time.
9.4. We are not liable for events outside our control.
9.5. By engaging in our Services, You accept these Terms.
10. Events & Retreats
10.1. Retreat Deposits
10.1.1. All retreat deposits are strictly non-refundable and non-transferable under any circumstances, including to another person, retreat, date, event, or credit.
10.1.5. If You cannot attend for any reason (including illness, injury, travel disruptions, personal emergencies, change of mind, financial circumstances, or visa/passport issues), Your deposit is forfeited.
10.2. Retreat Payments
10.2.1. All retreat payments (including instalments) are non-refundable.
10.2.2. A Customer who has paid the full Price may privately resell their retreat place, provided the replacement attendee is approved by Us in writing and informed at least 14 days before the retreat. The deposit remains forfeited.
10.3. Event & Workshop Tickets
10.3.1. All event and workshop tickets are non-refundable. Tickets may be privately resold with at least 48 hours’ notice of the new attendee.
10.4. Travel, Insurance & Documentation
10.4.1. You are solely responsible for flights, passport validity, visas, travel insurance, health/vaccination requirements, and personal safety in transit.
10.4.2. We are not liable for missed flights, delays, passport/visa issues, border closures, illness/injury, lost luggage, natural disasters, or political disruptions.
10.4.3. We strongly recommend comprehensive travel insurance.
10.5. Health, Fitness & Safety
10.5.1. You warrant You are physically and mentally able to participate in retreat activities.
10.5.2. You must disclose any relevant medical conditions.
10.5.3. You participate voluntarily and at Your own risk. We are not liable for injuries or health-related issues.
10.6. Behaviour & Removal
10.6.1–10.6.2. We reserve the right to remove any Customer displaying unsafe behaviour, harassment, aggression, intoxication, or disruption. If removed, the Customer forfeits all payments.
10.7. Third-Party Providers
10.7.1–10.7.3. We are not liable for third-party suppliers. All complaints regarding third-party services must be directed to the provider.
10.8. Force Majeure
10.8.1. If We must cancel or postpone a retreat due to circumstances beyond Our control (natural disasters, government restrictions, illness of facilitator, unsafe conditions, etc.), retreat deposits remain non-refundable. We may offer, at Our discretion, a rescheduled date or credit.
10.9. Photography, Filming & Social Media
10.9.1. By attending, You consent to being photographed or filmed unless You provide written notice at least 7 days prior.
10.9.3. Guests may photograph and film subject to obtaining consent from others. Photography during facilitated sessions or breathwork is not permitted unless expressly approved.
10.9.4. You may share your own experience on social media, provided You do not post identifying information of others without their consent and do not misrepresent the retreat.
END OF TERMS AND CONDITIONS
