Privacy & Cookie Policy
ELVOLVE PTY LTD – Privacy & Cookie Policy
Last updated: June 2026
1. About This Policy
Elvolve Pty Ltd (ABN 14 670 234 787), trading as Elly Miles ("we", "us", "our"), is committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
It also explains how we use cookies and similar tracking technologies on this website.
By using this website or purchasing our products or services, you agree to the collection and use of information as described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number)
- Billing and payment information (processed securely via Stripe)
- Account login credentials
- Profile information and preferences
- Communications you send us
- Usage data, IP addresses, and browser information
- Social media handles (if you choose to share them)
3. How We Collect Your Information
We collect information in the following ways:
- Directly from you when you purchase, register, or contact us
- Automatically through cookies and tracking tools when you browse our site
- From third-party platforms such as Kajabi, Stripe, and ManyChat
- From social media platforms if you interact with our content there
4. Why We Collect and Use Your Information
We use your personal information to:
- Deliver courses, programmes, and digital products you have purchased
- Process payments and manage your account
- Respond to your enquiries and provide customer support
- Send you updates, receipts, and important account information
- Send you marketing emails (where you have opted in)
- Improve our website, products, and services
- Comply with legal and regulatory obligations
5. Marketing Communications
We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link in any email, or by contacting us at ellymilesenquiries@gmail.com.
We do not sell or share your personal information with third parties for their own marketing purposes.
6. Sharing Your Information
We share your information only where necessary to run our business, including with:
- Kajabi - our course and website platform
- Stripe - payment processing
- ManyChat - messenger-based communication
- Google - analytics and advertising tools
- Meta - advertising and retargeting
We do not sell your personal information to any third party. All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.
7. Data Storage and Security
Your data is stored on secure servers. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Some of our service providers may store data outside of Australia. Where this occurs, we take steps to ensure that appropriate protections are in place.
8. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, please contact us at ellymilesenquiries@gmail.com. We will respond within a reasonable timeframe.
9. Complaints
If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you can make a complaint by contacting us at ellymilesenquiries@gmail.com. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website, understand how it is used, and show you relevant content and advertising.
Types of cookies we use:
- Essential cookies - required for the website to function. These cannot be disabled.
- Analytics cookies - help us understand how visitors use our site (e.g. pages visited, time spent).
- Marketing cookies - used to show you relevant advertising on other platforms based on your visit.
- Functionality cookies - remember your preferences and personalise your experience.
11. Third-Party Cookies
Some cookies on our site are set by third-party services we use. These include:
- Google Analytics - website traffic and behaviour analysis
- Meta (Facebook/Instagram) - advertising and retargeting
- Kajabi - platform functionality and member login
- Stripe - secure payment processing
- ManyChat - messenger integrations
- YouTube - embedded video content
These third parties have their own privacy policies, which we encourage you to review.
12. Your Cookie Choices
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect how our website functions.
For more information on managing cookies, visit www.allaboutcookies.org.
13. Changes to This Policy
We may update this policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this policy, please get in touch:
Elvolve Pty Ltd (Elly Miles)
ABN: 14 670 234 787
Email: ellymilesenquiries@gmail.com
